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TraveleX BD
বাংলা
Policy

Terms of service

Last updated: 29 October 2026

These terms apply when you use travelexbd.com or ask TraveleX BD ("TraveleX BD", "we", "us") for a quote or booking. Please read them together with our Change, cancellation & refund policy and Privacy policy. By sending a request or making a payment, you agree to these terms.

1. Who we are and what we do

TraveleX BD is a travel agency in Bangladesh. We help you plan and book air tickets, Umrah packages, tour packages, hotels and related travel support. We are not an airline, hotel or embassy. We arrange services on your behalf from airlines and other suppliers, and their own conditions of carriage and service also apply to your trip.

2. Quotes

  • Asking for a quote is free and does not oblige you to book.
  • Every quote shows what is included, the price and how long it is valid.
  • A quote is not a booking or a ticket. Seats, room availability and fares can change until the booking is confirmed and paid for. If a price changes before issue, we will tell you before going ahead.
  • Prices are in Bangladeshi Taka (BDT) unless stated. Airline taxes and surcharges are included as shown on the quote.

3. Booking and confirmation

  • A booking is confirmed only when (a) we have received the agreed payment, and (b) we have sent you the e-ticket, voucher or written confirmation.
  • Please check every name, date and time as soon as you receive it. Names must match the passport exactly. Airlines may charge for name corrections, or may not allow them.
  • Some airlines hold a seat for a short time only. If payment is not received in time, the airline may cancel the hold automatically.

4. Payment

  • Pay only to the official accounts listed on our How to pay page or on your invoice. We will never ask you to pay into a personal account.
  • We never ask for your card number, PIN or OTP by phone, SMS, email or WhatsApp.
  • After paying, report the transaction ID through your quote or invoice link. A payment counts only after we have verified it in our account. We then send you a money receipt.
  • If a part payment is agreed, the balance must be paid by the date on the invoice; otherwise the booking may be cancelled under the refund policy.

5. Passports, visas and health

  • Your passport should be valid for at least 6 months after your return date and have blank pages. Many countries refuse entry otherwise.
  • Visa decisions are made only by embassies and immigration authorities. We can help you prepare an application, but we cannot guarantee a visa. Embassy and visa-centre fees are not refundable once paid.
  • You are responsible for meeting entry, transit, vaccination and health requirements, and for carrying the right documents. Requirements change; we share what we know at the time of booking.
  • We strongly recommend travel insurance.

6. Changes and cancellations

Changes, cancellations and refunds follow our Change, cancellation & refund policy and the supplier's rules shown on your quote or invoice.

7. Schedule changes by airlines and suppliers

Airlines and suppliers may change times, routes or aircraft, or cancel services. When this happens we will inform you as soon as we are told and help you with the options the supplier offers (rebooking or refund). We are not responsible for the supplier's own decisions, but we will act for you with them.

8. Your responsibilities

  • Give correct and complete information and keep your contact details up to date.
  • Arrive for check-in on time and follow airline baggage and safety rules.
  • Behave lawfully and respectfully; suppliers may refuse service to disruptive travellers.

9. Our responsibility

  • We will arrange your bookings with reasonable care and skill and keep you informed.
  • We are not liable for loss caused by events outside our reasonable control, such as natural disasters, war, strikes, epidemics, government actions or supplier failures (force majeure), or by information you gave us that was wrong.
  • To the extent permitted by law, our liability for any one booking is limited to the amount you paid us for that booking. Nothing in these terms limits rights you have under the Consumer Rights Protection Act, 2009 or other laws of Bangladesh that cannot be excluded.

10. Your account and use of the website

  • You sign in to My account with a one-time code sent to your email. Keep access to your email secure.
  • Do not misuse the website: no false requests, automated scraping, attempts to break security, or uploading harmful content. We may block access to protect the service.
  • Website content, design and logo belong to TraveleX BD or its licensors and may not be copied without permission.

11. Messages we send

We send messages about your quotes, bookings, payments and travel by email, SMS or WhatsApp. Promotional messages are sent only if you agreed, and you can unsubscribe at any time.

12. Complaints

If something goes wrong, tell us at [email protected] or +8801608395502 with your request or booking number. We acknowledge complaints within 2 working days and aim to resolve them within 15 working days. If you are not satisfied, you may contact the Directorate of National Consumer Rights Protection or other competent authority in Bangladesh.

13. Changes to these terms

We may update these terms. The version on the website at the time of your booking applies to that booking.

14. Law and courts

These terms are governed by the laws of Bangladesh. Courts in Dhaka have jurisdiction over any dispute, without limiting your rights as a consumer.

15. Contact

TraveleX BD · [email protected] · +8801608395502 · House 493, Road 32, New D.O.H.S Mohakhali, Dhaka 1206