Last updated: 29 October 2026
This policy explains what personal information TraveleX BD ("TraveleX BD", "we", "us") collects through travelexbd.com, why we collect it, who we share it with and the choices you have. We wrote it in plain language. If anything is unclear, contact us at [email protected].
1. Who is responsible for your information
TraveleX BD is a travel agency based in Bangladesh. We decide how your information is used and we are responsible for protecting it. Contact: [email protected] · +8801608395502 · House 493, Road 32, New D.O.H.S Mohakhali, Dhaka 1206.
2. What we collect
Information you give us
- Contact details: name, mobile number, WhatsApp number and email address.
- Trip details: where and when you want to travel, number of travellers, preferred airline, budget, special requests and messages you send us.
- Traveller details (only when you book): name exactly as in the passport, title, gender, date of birth, nationality, passport number, issuing country and expiry date, and frequent-flyer number if you have one. Airlines, hotels and visa authorities require these to issue tickets and bookings.
- Payment references: the payment method, transaction ID and amount you report to us. We do not collect or store card numbers, PINs or one-time passwords (OTP). We will never ask you for them.
Information collected automatically
- Technical data needed to run and protect the website: IP address, browser type, pages visited, date and time. This is used for security, fraud and spam prevention.
- Cookies and similar storage. Analytics or marketing cookies are used only if you allow them. See our Cookie policy.
What we do not collect
- We do not ask for scans or photos of passports through this website.
- We do not knowingly collect information from children except as a traveller added by a parent or guardian.
3. Why we use it (and our legal basis)
| Purpose | Basis |
|---|---|
| Prepare and send quotes, answer your questions | Your request (steps before a contract) |
| Book tickets, hotels, Umrah and tour services; issue invoices and receipts | Performing our contract with you |
| Send booking updates, travel documents, schedule changes and payment reminders by email, SMS or WhatsApp | Performing our contract |
| Keep accounting and tax records | Legal obligation |
| Protect the website, prevent fraud and spam | Our legitimate interest in a safe service |
| Follow up on a quote request you did not finish | Only with your consent |
| Offers, newsletters and promotions | Only with your consent — you can unsubscribe at any time |
4. Who we share it with
We share only what is needed, and only for your trip or to run our business:
- Airlines, hotels, transport and tour operators, Umrah service providers and their booking systems, to make your booking.
- Embassies, visa centres and government authorities, when you ask us to help with a visa, or when the law requires it.
- Service providers who work for us: website hosting and security (for example Hostinger and Cloudflare), email (Google Workspace), SMS and messaging providers, and analytics (Google Analytics, only with consent). They may only use your information to provide their service to us.
- Banks and mobile financial services, only to verify or return a payment.
- Law enforcement or regulators, when we are legally required to.
We never sell your personal information.
5. International transfers
Travel is international. Your booking details are sent to airlines and suppliers in the countries you travel to, and some of our service providers store data on servers outside Bangladesh. We choose reputable providers and share only what is necessary.
6. How long we keep it
- Unfinished quote forms: kept only if you allowed us to follow up, and deleted automatically after 30 days.
- Quote requests that did not become a booking: up to 24 months after our last contact, then deleted or anonymised.
- Bookings, invoices and payments: for as long as Bangladesh tax and accounting laws require.
- Saved travellers in your account: until you delete them or ask us to.
- Backups: overwritten automatically on a rolling basis.
7. How we protect it
- The whole website uses HTTPS encryption.
- Passport numbers are encrypted in our database. Staff see only the last four digits; viewing the full number is recorded in an audit log.
- Staff accounts use two-step verification, each person sees only what their role needs, and important actions are logged.
- Regular backups and security monitoring.
No system is 100% secure. If a breach affects your information, we will tell you and the relevant authorities as required by law.
8. Your rights and choices
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong;
- delete information we no longer need (we may need to keep booking and accounting records by law);
- stop marketing messages — use the unsubscribe link in any message, or tell us;
- withdraw any consent you gave, at any time.
You can manage saved travellers and message preferences yourself in My account. For anything else, email [email protected]. We reply within 7 working days. If you are not satisfied, you may complain to the relevant authority in Bangladesh.
9. Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. Important changes will be shown on the website.
10. Contact
TraveleX BD · [email protected] · +8801608395502 · House 493, Road 32, New D.O.H.S Mohakhali, Dhaka 1206